Need immediate support? Find your local contact here.

service

Discover the best way to look after your leading cinema solutions from Cinionic. Think of us as the supporting cast to your lead performance.

our commitment to you

Your technology is as central to your business as the movies themselves. Without a doubt, the best way to solve a technological problem is to avoid it entirely. Our hands-on care service delivers:

      • consistently brilliant images for all cinema screens, at all times
      • future-ready service platform specifically designed for cinema
      • cutting-edge technology allowing you to simplify your operations and reduce your costs

support

Round-the-clock monitoring and factory level support allow you to focus on what’s important.

expertise

Our global team of experts will work with you to find a solution for any issue that might arise.

peace of mind

Consistent, brilliant images for your audience and simplified operations for you.

we offer you total peace of mind

 

You never forget those moments, when a movie truly amazes you. That moment of WOW, when you’re completely lost in the magic of cinema. We’re dedicated to recreating that wonder for your audience, whether it’s their first visit to the cinema or their weekly movie night.

 

discover our services that put you in our spotlight

care and maintenance

Let the experts look after your leading cinema solutions at one of our dedicated depots with cleaning and repairs.

support center

With round-the-clock monitoring, Cinionic will pre-empt and fix issues before you or your audience notice.

extended warranty

Continue to protect your investment and maintain peak performance.

cinionic academy

Allow your team to shine with our cutting-edge training on projection technology and care.

custom services

Let’s design a service based on the specific needs of your business.

Get in touch with the team

 

“One of the best parts of my job is finding solutions for customers to ensure amazing cinematic experiences, every time.”

 

– Logan Parton, Helpdesk Supervisor, Sacramento, USA

care and maintenance

take care of what you love

When you’ve invested in leading cinema solutions, you want to protect them. That way, you can get the most value for the long term.

Expert maintenance is your winning re-release. Schedule repairs or a deep clean of your equipment onsite or at one of our dedicated depots, protecting the quality of your presentation, today and tomorrow.

support center

your business in focus

 

You don’t need to wait to tell us that there’s a problem. Thanks to advanced projector monitoring technology, we’ll know about any issue that might arise before they affect your screenings. Our dedicated local support centers and online support desk will coordinate the solution, so you can focus on what’s important.

 

our support center offers

 

  • Immediate connection to the Cinionic network operations center
  • Remote troubleshooting
  • Ordering and fulfillment of spare parts
  • Coordination with on-site technicians
  • Remote software updates for the smoothest operational experience and access to the latest enhancements
  • Real-time monitoring of your equipment for continual health assessments of your systems
  • Proactive alerts to catch issues before they happen
  •  

extended warranty

planning for the future

Safeguard your technology with a warranty that delivers a reliably brilliant picture for your audience.

There’s a problem with your projector? Don’t worry; we’ll work with you to solve it with our round-the-clock technical helpline and online support desk. Our team knows their stuff, so they’ll talk you through your concern, work with local technicians, and organize spare parts shipping when needed.

Has something broken unexpectedly? Our parts swap service will have you up and running in no time. Your manufacturer parts will arrive swiftly, sometimes within a day.

 

Allow your team to shine with our cutting-edge training on projection technology and care

let your team shine

Hone your skills, light up your business. With Cinionic Academy, you and your team can get the most out of your cinema solutions. Learn directly from some of today’s leading experts in projection & cinema systems. With our certified courses, from Basic Installation and Maintenance to Advanced Diagnostics, you’ll discover the latest cinematic technology developments.

host training programs throughout the year

Our learning centers in Sacramento (USA), Dallas (USA), Mexico City (Mexico), and Kortrijk (Belgium), host several training programs throughout the year.

prefer not to travel?

We have a wide range of specialist virtual classes, including recertifications.

we can come to you

We also offer hands-on workshops at your site (subject to local availability).

so, when we’re talking about technology
and services, what we’re really talking
about is delivering you and your audience
the best cinema experiences.

let’s discuss custom services

how can we help you?

With market-leading services and support solutions across the world, we know we can help you and your business deliver the best cinematic experience.

Get in touch to discuss custom options to build a service that fits your theater and your audience’s needs.

your local team around the world

Sacramento

11080 White Rock Road, Suite 100
Rancho Cordova, CA 95670
United States

support line:
+1 866 469 80 36
24/7/365
techsupport.us@cinionic.com

Mexico City

Torre Polanco, Calzada Mariano Escobedo No. 476 Piso 10 Col. Nueva Anzures, Del. Miguel Hidalgo
C.P. 11590 D.F. Mexico
Mexico

support line:
+52 55 6283 1628
Monday to Friday
9 a.m – 6 p.m (EST)

Kortrijk

Beneluxpark 21
8500 Kortrijk
Belgium

support line:
+32 56 36 88 77
Monday to Friday
9 a.m. – 5 p.m (CET)
mycinionic.com

Hong Kong

Suite 2607-2610, 26/F, Prosperity Center, 25 Chong Yip Street, Kwun Tong
Kowloon
Hong Kong
support line:
+65 9088 0046
Monday to Friday
9 a.m – 5 p.m (HKT)

Dallas

4005 Lindbergh Drive

Addison, TX 75001

United States

support line:

+1 866 469 80 36

24/7/365

techsupport.us@cinionic.com

Australia

P.O. Box 2183
Taylors Lakes, Victoria, 3038

support line:
+61 1800 246 466
Monday to Friday
8:30 a.m to 5 p.m (AEST)
techsupport.anz@cinionic.com

Ready to learn more? Let’s talk.