Need immediate support? Find your local contact here.
service
Discover the best way to look after your leading cinema solutions from Cinionic. Think of us as the supporting cast to your lead performance.
our commitment to you
Your technology is as central to your business as the movies themselves. Without a doubt, the best way to solve a technological problem is to avoid it entirely. Our hands-on care service delivers:
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- consistently brilliant images for all cinema screens, at all times
- future-ready service platform specifically designed for cinema
- cutting-edge technology allowing you to simplify your operations and reduce your costs
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support
Round-the-clock monitoring and factory level support allow you to focus on what’s important.
expertise
Our global team of experts will work with you to find a solution for any issue that might arise.
peace of mind
Consistent, brilliant images for your audience and simplified operations for you.
we offer you total peace of mind
You never forget those moments, when a movie truly amazes you. That moment of WOW, when you’re completely lost in the magic of cinema. We’re dedicated to recreating that wonder for your audience, whether it’s their first visit to the cinema or their weekly movie night.
discover our services that put you in our spotlight
care and maintenance
Let the experts look after your leading cinema solutions at one of our dedicated depots with cleaning and repairs.
support center
With round-the-clock monitoring, Cinionic will pre-empt and fix issues before you or your audience notice.
cinionic academy
Allow your team to shine with our cutting-edge training on projection technology and care.
Get in touch with the team
“One of the best parts of my job is finding solutions for customers to ensure amazing cinematic experiences, every time.”
– Logan Parton, Helpdesk Supervisor, Sacramento, USA
care and maintenance
take care of what you love
When you’ve invested in leading cinema solutions, you want to protect them. That way, you can get the most value for the long term.
Expert maintenance is your winning re-release. Schedule repairs or a deep clean of your equipment onsite or at one of our dedicated depots, protecting the quality of your presentation, today and tomorrow.
support center
your business in focus
You don’t need to wait to tell us that there’s a problem. Thanks to advanced projector monitoring technology, we’ll know about any issue that might arise before they affect your screenings. Our dedicated local support centers and online support desk will coordinate the solution, so you can focus on what’s important.
our support center offers
- Immediate connection to the Cinionic network operations center
- Remote troubleshooting
- Ordering and fulfillment of spare parts
- Coordination with on-site technicians
- Remote software updates for the smoothest operational experience and access to the latest enhancements
- Real-time monitoring of your equipment for continual health assessments of your systems
- Proactive alerts to catch issues before they happen
extended warranty
planning for the future
Safeguard your technology with a warranty that delivers a reliably brilliant picture for your audience.
There’s a problem with your projector? Don’t worry; we’ll work with you to solve it with our round-the-clock technical helpline and online support desk. Our team knows their stuff, so they’ll talk you through your concern, work with local technicians, and organize spare parts shipping when needed.
Has something broken unexpectedly? Our parts swap service will have you up and running in no time. Your manufacturer parts will arrive swiftly, sometimes within a day.
Allow your team to shine with our cutting-edge training on projection technology and care
let your team shine
Hone your skills, light up your business. With Cinionic Academy, you and your team can get the most out of your cinema solutions. Learn directly from some of today’s leading experts in projection & cinema systems. With our certified courses, from Basic Installation and Maintenance to Advanced Diagnostics, you’ll discover the latest cinematic technology developments.
host training programs throughout the year
Our learning centers in Sacramento (USA), Dallas (USA), Mexico City (Mexico), and Kortrijk (Belgium), host several training programs throughout the year.
prefer not to travel?
We have a wide range of specialist virtual classes, including recertifications.
we can come to you
We also offer hands-on workshops at your site (subject to local availability).
so, when we’re talking about technology
and services, what we’re really talking
about is delivering you and your audience
the best cinema experiences.
let’s discuss custom services
how can we help you?
With market-leading services and support solutions across the world, we know we can help you and your business deliver the best cinematic experience.
Get in touch to discuss custom options to build a service that fits your theater and your audience’s needs.
your local team around the world
Sacramento
11080 White Rock Road, Suite 100
Rancho Cordova, CA 95670
United States
support line:
+1 866 469 80 36
24/7/365
techsupport.us@cinionic.com
Mexico City
Av. Javier Barros Sierra 49, Office 05-157,
Santa Fe, Zedec Sta Fé,
Álvaro Obregón,
01219
Ciudad de México, CDMX
Mexico
support line:
+52 55 6283 1628
Monday to Friday
9 a.m. – 6 p.m. (EST)
Kortrijk
Beneluxpark 21
8500 Kortrijk
Belgium
support line:
+32 56 36 88 77
Monday to Friday
9 a.m. – 5 p.m (CET)
mycinionic.com
Hong Kong
Suite 2607-2610, 26/F, Prosperity Center, 25 Chong Yip Street, Kwun Tong
Kowloon
Hong Kong
support line:
+65 9088 0046
Monday to Friday
9 a.m – 5 p.m (HKT)
Dallas
4005 Lindbergh Drive
Addison, TX 75001
United States
support line:
+1 866 469 80 36
24/7/365
Australia
P.O. Box 2183
Taylors Lakes, Victoria, 3038
support line:
+61 1800 246 466
Monday to Friday
8:30 a.m. – 5 p.m. (HKT)
techsupport.hk@cinionic.com
Ready to learn more? Let’s talk.
