your cinema service platform
Lights. Camera. Action! Make cutting-edge cinema technology part of your DNA with myCinionic, our interactive service platform. myCinionic.com replaces the ‘my service portal access’ on myBarco.com. It provides you with the same functionalities – and more.
the advantages of using myCinionic
manage service items
Follow up on the status of service tickets, service orders, return of materials or create new ones.
All information on your projectors — warranty entitlements, open and closed service tickets and more — is stored in a central place. You can easily access your data and follow up when necessary.
With myCinionic you can allow various teams across your organization to seamlessly divide the workload among team members in a 24/7 setup. In this way, different team members can follow up on your organization’s cases and orders.
Effortlessly navigate myCinionic, quickly and easily retrieve the information you need, thanks to the handy search function.
direct contact with our team
Have a question or issue you need help with? Simply file a service ticket via the platform or contact our customer service team.
myCinionic and myBarco: what’s changed?
Don’t worry, you can still find product manuals, software upgrades and technical documentation on myBarco.
All service portal functionalities mentioned above have been moved to myCinionic. By improving the communication lines we provide you with even better service than before.
Create your personal myCinionic account here.