cookie policy

This is the cookie policy of the website of Cinionic BVBA and the companies affiliated with Cinionic (hereafter jointly referred to as “Cinionic” or “we”). Cinionic is a limited liability company under Belgian law, whose registered office is established at Beneluxpark 21, 8500 Kortrijk, Belgium.

This cookie policy aims at informing you about the use of cookies by Cinionic. This policy should be read together with Cinionic’s privacy policy, which is also available on this page.

The cookie policy can be modified, e.g. as a result of new functionalities on the Cinionic website that require the processing of personal data. We thus advise you to check this cookie policy regularly. 

Cinionic website and cookies

When you visit our website, we collect certain information by automated means, using cookies. We may also use other technologies such as pixel tags, browser analysis tools, server logs and web beacons for similar purposes as described in this policy and we may include them on our sites, in marketing e-mail messages or our newsletter, affiliated websites etc., to determine whether messages have been opened and links clicked on. The information provided below about cookies also applies to these other technologies. The information we collect via cookies and other tools is used in a non-identifiable way without any reference to your personal information, except for the information which we collect via Salesforce Pardot to create a prospect in the system. This is first done anonymously but when you identify yourself this information is linked to the prospect in the system. 

What are cookies?

Cookies are small text files that are installed on your browser, on your computer or on your mobile device. They allow a website to recognize your device. Cookies can have several purposes: to ensure that the website takes into account the user’s preferences by for example remembering language preferences, passwords and log-in details, to collect statistical data, to adapt the content etc. 

Which cookies do we use?

We use cookies for different reasons: for the technical and functional management of the Cinionic website, to personalize your website visit, to give us commercial and marketing information, to enable users to share content and to track your behavior for remarketing purposes. 

We use both first- and third-party cookies and session and persistent cookies: 

  • First-party cookies are those set by us on our website.
  • Third-party cookies are set by another domain than the one of the website being visited (e.g. Google Analytics cookies). 
  • Session cookies are erased when a user closes its browser.
  • Persistent cookies remain on a user’s device for a certain period (e.g. 1 day, 1 month, 2 years…). 

Below you will find a summary of the cookies that Cinionic uses on its website.

  1. Advertising cookies
    We use (mainly) third party cookies from companies such as Salesforce Pardot, LinkedIn, Google, Instapage, Outgrow etc. to (i) deliver advertisements more relevant to you and your interests, (ii) to limit the number of times you see an advertisement, (iii) help measure the effectiveness of an advertisement campaign, and (iv) understand user’s behavior after having seen an advertisement.
  2. Analytical and tracking cookies
    We use (mainly) third party cookies from companies such as Google Analytics etc. to understand how users arrive on our website and how they interact with us on our website. We also use these cookies to understand how our media campaigns work. This information is used to evaluate and improve the content of our website and our campaigns and ultimately to improve user experience. 
  3. Functional cookies
    We use functional cookies to allow a site to remember choices you make (such as your language preference) and provide more enhanced, personal features. These cookies cannot track your browsing activity on other websites and they do not gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our sites.
  4. Performance cookies
    These cookies collect information about your visit and use of our website, for instance which pages you visit the most often, and if you get error messages from web pages. These cookies do not collect information that identifies a user. All information these cookies collect is anonymous and is only used to improve how our website work.
  5. Security cookies
    We use security cookies to ensure the security of our website. 
  6. Social sharing cookies
    We use social sharing cookies from LinkedIn, Twitter, Google, and Facebook to enable you to share any content of interest on social networks and sometimes we may present some targeted advertisements on these networks based on your interaction with our website.   

More information about the cookies we use from third parties is listed hereunder:

  • Salesforce Pardot
    We use Salesforce Pardot to manage registrations and form submissions on our website, to collect and store consent and to send consent-based email communications. We also use Salesforce Pardot to track web visits if you have registered or submitted a form on our website. Read Salesforce’s privacy policy here.
  • Google Analytics
    We use Google Analytics to analyze the performance of our website and follow up on the effectiveness of our marketing efforts. Google Analytics allow us to analyze data in aggregate, we do not collect or store any personal information in Google Analytics. We would like to point out that our website uses Google Analytics with the extension ‘_anonymizelp()’ and, consequently, IP addresses are only used in shortened form in order to prevent direct personal references. Read Google’s privacy policy here.
  • Hotjar 
    We use the web analysis service of Hotjar (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). Hotjar uses cookies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will use this information to identify individual users or to match it with further data on an individual user. Read Hotjar’s privacy policy here.

We use a number of services, listed below, for advertising based on your web activity, or remarketing:

  • Google AdWords
    We use Google AdWords, which enable us to advertise our website in Google search results, as well as on third-party websites. To this end, Google places a cookie in the browser of your terminal device, which automatically uses a pseudonymous cookie ID on the basis of pages you visited to allow interest-based advertising.  Further information regarding advertising and Google can be viewed at: https://policies.google.com/technologies/ads
  • Facebook Pixel
    We use the “Facebook pixel” from Facebook. This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us. We use pixel data to make sure ads are being shown to the right people and build advertising audiences. If you wish to disable Facebook cookies on your browser, please visit http://www.aboutads.info/choices/
  • LinkedIn Ads
    We use the LinkedIn Ads cookie to track the success of LinkedIn advertising. This cookie is an analytics tool that allows us to measure the effectiveness of advertising by understanding the actions people take on our website. LinkedIn uses cookie data to allow sign in to LinkedIn on our website and/or to enable the LinkedIn ‘share’ feature. If you wish to disable LinkedIn cookies on your browser, please visit https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out?_l=en. 

How can you delete or block our cookies or change your cookie settings? 

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our website. By using our website you agree we can place cookies on your device.

If you want to block cookies, remove existing cookies or change your cookies settings, you can do so via your browser settings. These settings can be found in the “options” or “preferences” menu of your internet browser. 

For more information on deleting or blocking cookies, please visit: http://www.allaboutcookies.org/ 

However, remember that, if you turn off cookies, certain parts of our site, some graphic elements may not be accessible or not look as good and you may not be able to use certain applications.

Questions?

If you have further questions or complaints about the processing of your personal data or about this cookie policy, you can contact us via dataprotection@cinionic.com.